Your Property is Damaged, Now What?

1. How long will water damage drying process take?

Each situation is unique, however, most properties will take approximately 3-5 days to dry completely. A number of things determine drying time including location, duration, and the source of water. Other factors include the type of building materials, weather conditions, and how quickly emergency services begin. We determine when the drying stage is complete through ongoing and consistent monitoring and evaluation of the water damage restoration process.

2. Do you bill my insurance company?

Yes. As a courtesy to our customers, we submit all of your water damage restoration paperwork to your insurance company and directly bill your insurance company for our services. Be prepared to supply any supporting materials for the claim. Some of these documents include claim number, policy number, and insurance company information. We work with most insurance companies to cover the cost of our services. However, in the case that your claim isn’t covered by your insurance provider you will be responsible for all payments.

3. When do I need to pay?

Payment is collected once service is rendered. It is your responsibility to pay the deductible on the day of service, unless specified otherwise by your insurance claims representative. In the case of self pay, we will need to collect 50% payment on the day of service.

4. Do I need to move out?

If you file an insurance claim, you may receive guidance from your insurance representative. We do not require that residents move out during the drying process of water damage restoration, however, there are several things to consider when deciding where to reside. Safety is paramount. Our equipment is as childproof as possible, but we request your supervision in making sure no children play with the equipment. Air movers and dehumidifiers will create some noise and make your property drafty for a few days. If you feel that this is too much of an inconvenience to you, consider finding an alternate place to stay until we compete the restoration process.

5. Can I turn the equipment off?

No. Turning off the equipment not only slows the drying process down, but your insurance provider will not pay for extra days of drying due to the equipment being powered off.We are committed to providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation with respect to Titan Restoration’s services, please contact Titan Restoration at 480-649-5050.

6. What is your Emergency Services response time?

Our Emergency Response Policy is to dispatch crews within an hour after reporting it.

7. Does your company use Green Eco-friendly cleaning products?

Titan Restoration of AZ identifies and supports the use and benefits of natural, green, cleaning and disinfecting products. We have found that Benefect products (which are Green Seal/Eco Logo certified and are biodegradable/Eco-friendly) achieve excellent efficiency and results. It is our goal to deliver non-toxic alternatives to our customers, employees and the environment.

8. How much will this cost?

Without seeing the damage in person, it's impossible to give an accurate estimate for the cost of mitigation and/or reconstruction. Our experienced team sees things only a trained eye can find. Plus, we have specialty equipment that allows us to determine damage that can't be seen with the naked eye.